LDOO Privacy Policy

LDOO Limited ("LDOO", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, retain, and protect your data when you use the LDOO application, website, and connected integrations.

This policy applies to information you provide directly to LDOO, information generated through your use of the Service, and data you authorize LDOO to access from connected third-party platforms such as analytics, advertising, commerce, video, spreadsheet, and business-listing services, including Google, Meta, Shopify, and other integrations we support now or in the future.

1.1 Account Information: your name, email address, password or authentication credentials, company details, billing details, and team account information you provide when registering or subscribing.

1.2 Connected Platform Data: data from services you choose to connect, including analytics, advertising, commerce, video, spreadsheet, and business-listing platforms. Current examples include Google Analytics 4, Google Search Console, YouTube Analytics, Google Ads, Google Business Profile, Google Sheets, Meta, and Shopify, and may expand as we add more integrations. This data may include account and property identifiers, campaign and traffic metrics, search performance data, video analytics, listings data, spreadsheet metadata and content, and other reporting data exposed by the connected service.

1.3 Connected Account Access Data: account identifiers needed to maintain a connection, granted scopes or permissions, encrypted OAuth tokens or other credentials, sync timestamps, selected properties/accounts, and integration configuration data.

1.4 Usage Data: device information, IP address, browser type, login activity, audit logs, feature usage, and support interactions.

1.5 AI-Generated Data: answers, reports, portals, summaries, recommendations, and other analytics generated by LDOO from your connected data and prompts.

We use your data to:

• Provide, secure, and operate LDOO.
• Authenticate, maintain, and troubleshoot connected integrations.
• Sync, store, organize, and display connected platform data inside your LDOO workspace.
• Generate answers, reports, portals, alerts, and other user-facing analytics features you request.
• Manage subscriptions, billing, payments, and customer support.
• Monitor usage, prevent abuse, investigate incidents, and improve platform functionality.
• Comply with legal obligations and enforce our terms.

We may anonymize and aggregate data across customers for analytics, service reliability, and product improvement. Aggregated data does not identify you, your end users, or any connected account.

For users in applicable jurisdictions, we process personal data under the following legal bases:

• Performance of contract.
• Legitimate interests.
• Compliance with legal obligations.
• Consent where applicable.

5.1 We do not sell personal data, connected platform data, or Google user data.

5.2 We may share data with subprocessors acting on our behalf for hosting, database infrastructure, authentication, email delivery, payments, customer support, monitoring, and AI processing needed to provide requested LDOO features.

5.3 Connected platform data, including Google user data, is shared or transferred only as necessary to provide or improve the user-facing features you request in LDOO, and not for targeted advertising, data brokerage, resale, credit-worthiness decisions, or lending purposes.

5.4 We may disclose data where legally required or where necessary to protect rights, safety, security, and property.

5.5 In the event of a merger, acquisition, or business transfer, your data may be transferred subject to continued privacy protections consistent with this policy.

6.1 LDOO accesses data from connected platforms only to provide and improve the user-facing features you request, such as syncing data, organizing workspace records, generating answers and reports, creating portals, surfacing alerts, and maintaining integration health and security.

6.2 We do not use connected platform data for targeted advertising, personalized advertising, data brokerage, resale, credit-worthiness, lending, or unrelated secondary purposes. We do not use connected platform data to train generalized artificial intelligence or machine learning models.

6.3 Where needed to provide requested functionality, we may provide relevant connected platform data to service providers acting on our behalf, including infrastructure providers and Anthropic for requested natural-language answers and reports. Those providers may process the data only under our instructions and may not use it for their own advertising or model training.

6.4 LDOO's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. Google user data is accessed, used, stored, and shared subject to the restrictions in this policy.

6.5 You may revoke LDOO's access to any connected account at any time through the relevant provider settings where available, or by disconnecting the integration inside LDOO. If we materially change how LDOO accesses, uses, stores, or shares Google user data, we will update this policy and any relevant in-product notices.

We retain data only for as long as needed to provide the Service and meet legal, accounting, security, and contractual obligations.

• Account and billing records are retained for the period required to operate your subscription and comply with law.
• OAuth tokens and integration configuration are retained until you disconnect the integration, revoke access, or delete your account, subject to limited backup and recovery windows.
• Synced platform data and generated outputs are retained while your workspace is active unless you delete them earlier or request deletion.
• Logs, security records, and backups may be retained for a limited period to prevent abuse, investigate incidents, and restore systems.

When data is no longer required, we delete, de-identify, or securely destroy it. You may request deletion of your data at any time by contacting legal@ldoo.com.

We implement industry-standard security measures, including:

• Encryption in transit and encryption at rest for sensitive data, including stored integration secrets and tokens.
• Secure hosting infrastructure, database protections, and environment-level secret management.
• Access controls, authentication, least-privilege permissions, and audit logging.
• Monitoring, incident response, and operational safeguards designed to protect confidentiality, integrity, and availability.

Data may be processed in countries outside your jurisdiction, including New Zealand, the United States, and Europe. We implement appropriate safeguards for international transfers.

You may:

• Access your personal data.
• Request correction or deletion.
• Object to certain processing.
• Withdraw consent (where applicable).

Contact legal@ldoo.com to exercise your rights.

LDOO is not intended for children under 16. We do not knowingly collect data from minors.

We may update this Privacy Policy periodically. Material changes will be communicated through the Service, on our website, or by email where appropriate.

LDOO Limited
legal@ldoo.com